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Refund & Returns Policy – EcomXpress

At EcomXpress, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Returns Window

  • You may request a return within 14 days of receiving your order.

  • To be eligible, items must be unused, in original condition, and in the original packaging.

Non-Returnable Items

We do not accept returns for:

  • Used or installed car parts

  • Items damaged due to improper use or installation

  • Clearance or final sale items

  • Gift cards 

🔁 Return Process

To initiate a return:

  1. Email us at Info@ecomxpresssa.co.za with your order number and reason for return.

  2. Our support team will provide return instructions.

  3. Once approved, ship the item back to the provided return address.

Please do not send items back without approval.

Refunds

  • Once your return is received and inspected, we will notify you of the approval status.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

🚚 Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Original shipping fees are non-refundable.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery with photos as proof.

  • We will offer a replacement or full refund at no additional cost.

Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your payment provider (processing times may vary)

  • If the issue persists, contact us at Info@ecomxpresssa.co.za

Customs & Duties

  • Refunds do not include customs duties or taxes paid on international orders.

  • These charges are non-refundable and are the responsibility of the customer.

Order Cancellations

  • Orders can be cancelled within 12 hours of purchase.

  • After this period, your order may already be processed and cannot be cancelled.

📩 Contact Us

For any return or refund inquiries:

Email: Info@ecomxpresssa.co.za
Response Time: 24–48 hours

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About EcomXpress

At EcomXpress, we believe online shopping should be fast, simple, and exciting. That’s why we bring you a carefully curated selection of must-have products across home, pet, car, and lifestyle categories—all in one place.

Our mission is simple: to make trending products accessible to everyone without compromising on quality or price. We work with trusted suppliers to ensure every product meets our standards, so you can shop with confidence.

"Smart Products. Delivered Fast."

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We offer worldwide
door-to-door delivery!

Secure Payments. Fast Delivery.
Easy Returns.

 

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