Refund & Returns Policy – EcomXpress
At EcomXpress, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Returns Window
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You may request a return within 14 days of receiving your order.
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To be eligible, items must be unused, in original condition, and in the original packaging.
Non-Returnable Items
We do not accept returns for:
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Used or installed car parts
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Items damaged due to improper use or installation
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Clearance or final sale items
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Gift cards
🔁 Return Process
To initiate a return:
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Email us at Info@ecomxpresssa.co.za with your order number and reason for return.
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Our support team will provide return instructions.
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Once approved, ship the item back to the provided return address.
Please do not send items back without approval.
Refunds
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Once your return is received and inspected, we will notify you of the approval status.
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If approved, your refund will be processed to your original payment method within 5–10 business days.
🚚 Return Shipping Costs
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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Original shipping fees are non-refundable.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item:
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Contact us within 48 hours of delivery with photos as proof.
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We will offer a replacement or full refund at no additional cost.
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your payment provider (processing times may vary)
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If the issue persists, contact us at Info@ecomxpresssa.co.za
Customs & Duties
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Refunds do not include customs duties or taxes paid on international orders.
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These charges are non-refundable and are the responsibility of the customer.
Order Cancellations
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Orders can be cancelled within 12 hours of purchase.
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After this period, your order may already be processed and cannot be cancelled.
📩 Contact Us
For any return or refund inquiries:
Email: Info@ecomxpresssa.co.za
Response Time: 24–48 hours